Frequently Asked Questions

Price Checko is Kenya's online marketplace and product comparison platform. You can buy products directly from us, compare different products side by side, and browse vehicles, property and service listings from verified sellers — all in one place.

Browse or search for a product, add it to your cart and click "Proceed to Checkout". Fill in your delivery details and submit — no payment is needed at this stage. You can also tap "Order via WhatsApp" on any product page to order directly through chat.

No — you can check out and order via WhatsApp without an account. A free account lets you track orders, save comparisons, manage your wishlist and check out faster.

After checkout you'll see an order confirmation page with your order ID. If you have an account, your orders appear under My Account. For updates anytime, message us on WhatsApp.

Nairobi orders placed before 3:00 PM can arrive the same day; other Nairobi and metropolitan deliveries take 1–2 business days. Upcountry delivery is typically 24–48 hours after dispatch. We confirm the timeline when we call to verify your order. See the Shipping & Delivery Policy for details.

Delivery is free for orders above KES 15,000. Below that, the fee depends on your delivery town and the courier you choose at checkout — the exact price is shown before you place your order.

Currently we deliver within Kenya only — all 47 counties. East African expansion is planned for the future.

Orders are confirmed by phone or WhatsApp before dispatch. You pay on delivery via M-Pesa, cash, or card where available — you never have to pay upfront online.

Yes. You never share payment details on the site, your account is protected by a secure password and encrypted sessions, and we call to confirm every order before dispatch. We never share your personal information with third parties.

Tap the compare icon on any product to add it to your compare list (up to 4 items). Open Compare to see them side by side — price, ratings, specs and availability — with the differences highlighted. You can save a comparison to your account to revisit later.

Some items — especially vehicles, property and local services — are listings from partner sellers and external marketplaces such as Jiji Kenya. These show the seller's name, location and a link to the original listing. For these items you deal with the seller directly through the source platform; the price shown is the seller's advertised price.

No. Items with a "View original listing" link belong to the named third-party seller. Price Checko shows them so you can compare your options, but the sale, delivery and any guarantees are handled by the seller on their platform. Items without that label are sold and fulfilled by Price Checko directly.

Yes. If an item sold by Price Checko arrives damaged, defective or not as described, contact us within 48 hours and we'll arrange a replacement or refund. Sealed consumables (cartridges, memory cards) can only be returned if faulty out of the box. Full details are in the Returns & Refunds Policy.

Returns on third-party listings follow the seller's own policy on their platform — check with the seller via the original listing before paying.

Tap the WhatsApp button anywhere on the site, message 0758 575 506, or email info@pricechecko.co.ke. See our contact page for all channels.